Refund policy
Return & Refund Policy
At Polyverus AI®, we strive to provide our customers with a seamless and satisfying shopping experience. We understand that sometimes a product may not fully meet your expectations. In such cases, we offer a transparent and fair Return & Refund Policy to ensure your peace of mind.
Eligibility for Returns
To qualify for a return or refund, the following conditions must be met:
-
The return request must be made within 30 days of the original purchase date.
-
The product must be unused, in its original condition, and include the original packaging.
-
All accessories, manuals, and promotional items that came with the product must also be returned.
Return Process
To request a return or refund, please contact our customer support team at
returns@polyverusai.com
returns@eu.polyverusai.com
returns@us.polyverusai.com
with the following information:
-
Your order number
-
A brief description of the issue or reason for the return
-
(If applicable) Photos or videos showing the condition of the product
Once your request is reviewed and approved, our team will provide return instructions and the appropriate return address.
If the return is not related to a product defect or shipping error, you may be responsible for return shipping costs.
Refund Process
After your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method. Please allow up to 20 business days for the refund to appear in your account.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact us immediately at
returns@polyverusai.com
returns@eu.polyverusai.com
returns@us.polyverusai.com
We will gladly arrange a replacement or full refund, depending on the specific case.
Exclusions and Conditions
Certain products may have specific return or refund conditions, including potential restocking fees or non-refundable shipping costs.
These conditions, if applicable, will be clearly indicated on the relevant product page.
Polyverus AI® reserves the right to decline a return or refund if:
-
The returned item does not meet the eligibility criteria above.
-
The item shows signs of use, damage, or alteration.
-
The return was made without prior authorization.
Return shipping costs are non-refundable, and if a refund is issued, the cost of return shipping may be deducted from the refund amount.
Final Terms
We value your trust and aim to provide you with high-quality products and responsive service.
If you have any questions about this policy, please reach out to our support team — we are here to help.
Polyverus AI® reserves the right of final interpretation of this policy.
